Private Policy （Website）

Last updated: March 27, 2025

This Privacy Policy describes how Flashforge-enterprise (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from enterprise.flashforge.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.

Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information including your username, password, security questions and other information used for account security purposes.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..

Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

CategoryCategories of Recipients

Identifiers such as basic contact details and certain order and account information

Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information

Commercial information such as order information, shopping information and customer support information

Internet or other similar network activity, such as Usage Data

Geolocation data such as locations determined by an IP address or other technical measures

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

Business and marketing partners

Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete: You may have a right to request that we delete personal information we maintain about you.

Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at alitawu123@gmail.com or contact us at 2五芳街, 19H MAXGRAND PLAZA NO 3 TAIYAU ST, 新蒲崗, KL, HK.

Privacy Policy (MJP)

Last Updated: July 1, 2024
Effective Date: July 1, 2024

Welcome to use our products and services! Zhejiang Flashforge 3D Technology Co., Ltd. (hereinafter referred to as "Flashforge", "we", "us", or "our") respect your privacy. We hereby develop this Privacy Policy (hereinafter referred to as this "Policy") to help you understand how we collect, use, share, protect, store, and transmit your personal data. Flashforge understands the importance of personal data to you, and is committed to protecting your personal data using industry-standard security measures.

Please carefully read and understand this Privacy Policy before using Flashforge's products and services, especially the bold/underlined terms. Please use the products and services after confirming your full understanding and agreement. During your first registration/login/device activation, by checking or clicking "Agree" to this Privacy Policy or otherwise explicitly agreeing to this Privacy Policy, you agree to the terms of this Privacy Policy and agree that we can use and process your personal data required for the operation of this device/app in accordance with this Privacy Policy. For enabling of additional functions, processing of non-essential personal data, and processing of sensitive personal data, we will separately seek your consent based on your actual usage.

We have tried our best to explain the professional terms involved in this Policy in a concise and understandable manner for your understanding. If you have any questions, comments or suggestions, you may contact us through any of the following means:
Tel: 4008866023
Email: support@flashforge.com
Registered Address: No. 518 Xianyuan Road, Wucheng District, Jinhua City, Zhejiang Province
Common Office Address: 2nd Floor, Building B, Huaxing Development Building, No.328 Wener Road, Xihu District, Hangzhou City, Zhejiang Province

This Privacy Policy primarily aims to inform you about the following:
1. How We Collect and Use Your Personal Data
2. How We Use Cookies and Similar Technologies
3. How We Share, Transfer, and Publicly Disclose Your Personal Data
4. How We Protect Your Personal Data
5. Your Privacy Rights
6. How We Process the Personal Data of Minors
7. How We Store Your Personal Data
8. Updates to This Policy
9. How to Contact Us

1. How We Collect and Use Your Personal Data

1.1 Necessary Personal Data
Certain information is essential for the operation of the business functions we provide. If you choose to use these functions, you must authorize us to collect and use the necessary information. If you refuse to provide the required information, you will be unable to use our products and/or services properly.

1.1.1 Registration and Login to the Cloud Platform
To help you log in to the platform smoothly and use the platform's related functions seamlessly, we will collect the following information when you create a Flashforge account: username, phone number, email address, password, country, city, and platform operation data.

1.1.2 Device Connection
When you activate Flashforge products or request after-sales service, you may provide us with your Flashforge device information, including the device model and serial number. To provide after-sales service, our team may ask for device data such as device MAC address, device IP address, device location (country/city), device activation status. When you send commands to Flashforge products, we will collect and use the information you provide.

1.1.3 Device Operation
To quickly familiarize yourself with the device status and manage it through the visualization window, you may provide us with device-related information, including device status, print job name, print job time, print job model size, total number of layers printed, print parameters, and device usage time.

To help our after-sales service team understand device malfunction status, provide timely after-sales service, efficiently resolve issues, and ensure you enjoy the best-quality after-sales service, we will collect the following information: device alarm information, device operating parameters, and printhead serial number.

Under no circumstances will we collect, analyze, or process your 3D model files without your consent. Third parties are also not permitted to access or process your 3D model files.

1.1.4 Application System Operation
To ensure your device software is the latest version and to avoid affecting device use due to delayed updates, we will collect the following information: device IP address or device address, device location (country/city), software version, software update time, printhead serial number, total device usage time, and local time zone and time.

1.1.5 Online Authentication of Material Labels
To protect your legal rights and avoid device damage caused by using third-party materials, we provide an online authentication function for material labels. This function can prohibit the use of third-party materials in Flashforge devices. To complete the online authentication, please ensure your device is connected to the internet. We will collect the following information: card ID number, card registration information, capacity, usage time, and device serial number.

1.2 Information You May Choose to Provide or Allow Us to Collect:
Photos, Videos, and Files: Flashforge will not automatically collect your photos, videos, and file contents without your consent and affirmative action. When you upload your photos, videos, or other file contents while using Flashforge products and services, we may collect and store such content, including EXIF data associated with photos or videos.

Such information is not necessary for the operation of the business functions, but it is very important for improving service quality, developing new products or services, etc. We will not force you to provide this information, and refusing to do so will not adversely affect your use of the business functions.

When you use these business functions, our app will request the following system permission related to your personal data:

Permission Name: INTERNET
Purpose of Use: To enable Internet access, device network configuration, etc.
Can Be Disabled: Yes, but if disabled, the app content cannot be updated or read in real time, and the app cannot function normally.

In addition to the permission listed above, you can choose whether to grant the app additional system permissions.
Permission Name: PHONE
Purpose of Use: For secure operation and risk control verification, push notifications
Can Be Disabled: Yes, if disabled, it will only affect the corresponding function, not other functions of the app.

Device Storage/Gallery Permission:
Permission Name: STORAGE
Purpose of Use: To upload/update account avatars, upload images/videos, download/upload/load sliced files or time-lapse videos
Can Be Disabled: Yes, if disabled, it will only affect the corresponding function, not other functions of the app.

Camera Permission:
Permission Name: CAMERA
Purpose of Use: For setting or updating account avatars, Gallery management, image saving, photo taking, video recording, scanning
Can Be Disabled: Yes, if disabled, it will only affect the corresponding function, not other functions of the app.

Location Permission:
Permission Name: LOCATION
Purpose of Use: To enable the location function when posting; for smart device networking
Can Be Disabled: Yes, if disabled, it will only affect the corresponding function, not other functions of the app.

Notification Bar Permission:
Permission Name: NOTIFICATION
Purpose of Use: For app-related push notifications
Can Be Disabled: Yes
1.3 How We Use Your Personal Data
We may use your personal data for the following purposes:
To operate and provide Flashforge products and services; verify and manage Flashforge user accounts; provide you with requested services and information; process and deliver entries and rewards related to promotional activities offered by Flashforge from time to time. We will process your personal data in accordance with this Policy and any preferences you have expressed through Flashforge products and services (including the Flashforge app);
To understand and analyze usage trends and preferences; improve Flashforge products and services; develop new products, services, and features;
To contact you for purposes of management and providing information (including customer service). We may send direct marketing information related to products and services offered by us and third parties with whom we cooperate, including promotions and event updates. If you are a natural person or consumer, we will only send you direct marketing information with your consent or as permitted by law. You may unsubscribe or withdraw your consent at any time. Please see Section 5 for more information;
To detect, prevent, and address fraud, abuse of power, security issues, and technical problems that may harm our users, us, or the public;
To troubleshoot, correct, and upgrade; to enhance the performance of Flashforge products and services;
For any other purposes that are disclosed to you at the time we collect your personal data or with your prior consent;
We will aggregate the personal data we collect, such as the number and frequency of your visits to our websites and apps, to generate metrics and statistics. We use aggregated data to help us understand how our websites are used and improve their usability, as well as to enhance the quality and usability of our products and services;
To comply with applicable laws.

1.4 You fully acknowledge that, in the following circumstances, we have the right to collect and use your personal data without obtaining your explicit consent:
Related to national security or national defense security;
Related to public security, public health, or major public interests;
Related to criminal investigations, prosecutions, trials, or execution of judgments and the like;
Necessary for protecting the life, property, or major lawful rights and interests of you or other individuals, while it is very difficult to obtain the individual's consent;
The personal data involved was voluntarily disclosed to the public by you;
The personal data is collected from lawfully disclosed information, such as lawful news reports, open government information, and other such channels;
Necessary for signing a contract at your request;
Necessary for preserving the stable operations of the provided products and/or services, such as discovering or handling problems with the products and/or services;
Necessary for lawful news reporting activities;
Necessary for statistics or academic research conducted by academic research institutions for public interest, with de-identification of personal data contained in the outcome conducted.

Your personal data may contain sensitive information, such as your race, religious beliefs, personal health status, and sexual orientation. When using our products or services, you may upload or post such sensitive information on public channels. Please handle such sensitive information carefully.

If we intend to use your personal data for purposes not specified in this Policy, we will seek your consent in advance.

If we intend to use your personal data collected for a specific purpose for other purposes, we will seek your consent in advance.

2. How We Use Cookies and Similar Technologies

We may use cookies, pixel tags, web beacons, and other local storage technologies on our websites, mobile apps, online services, emails, and advertisements. The data collected through cookies and similar technologies is regarded as non-personal data. However, if local laws treat IP addresses or similar identifiers as personal data, we will also treat them as personal data.

2.1 Cookies
A cookie is a text file created by a web server and stored on a computer or mobile device. The content of a cookie can only be retrieved or read by the server that created the cookie. Cookies are unique to the browser or mobile app you are using. They usually contain identifiers, site names, numbers, and characters. Cookies are sometimes stored on computers or mobile devices to improve user experience, including:
Login and Verification: When you use your Flashforge account to log in to a website, cookies can help you navigate from page to page, without having to re-log in on each page;
Storage of Your Preferences and Settings: Websites can use cookies to save personal settings, such as the language, font size, shopping cart, and other browsing preferences on your computers or mobile devices;
Interest-Based Advertisement: With cookies, we can collect information about your online activities, discover your interests, and deliver highly relevant advertisements to you;
Statistical Analysis: With cookies, we can collect information about your use of our websites and other apps, including recording a single visit (using a session cookie) or multiple visits (using a persistent cookie).
We will not use cookies for any purposes other than those stated in this Policy. You can manage or delete cookies based on your own preferences. You can clear all cookies stored on your computer, and most web browsers provide the option to block cookies. For details about how to change the browser settings, contact the browser provider.

If you clear cookies, you will need to change your settings every time you visit our websites. Please note that some of our services may require the use of cookies. In this case, disabling cookies may affect all or part of the services provided.

2.2 Web Beacons and Pixel Tags
In addition to cookies, we may also use other similar technologies on our websites, such as web beacons and pixel tags. A web beacon is typically an electronic image embedded into a website or email to identify your device cookies when you access the website or email. Pixel tags enable us to send emails in a way that is readable to you and find out whether an email has been opened.

We and our third-party partners use such technologies for a variety of purposes, including analyzing service usage (in conjunction with cookies) and providing more satisfactory content and advertisements to you. For example, an email sent to you by us may contain a click-through URL which links to our website. If you click the URL, we will track your visit to help us understand your preferences for products and services and improve customer services. If you do not wish to have your activities tracked in this manner, you can unsubscribe at any time.

2.3 Other Local Storage Technologies
We and our third-party partners may use other local storage technologies, such as local shared object (also known as "Flash Cookie") and HTML5 local storage, in certain products and services. Similar to Cookie, these technologies store information on your device and can record some information about your activities and preferences. However, these technologies may use different media from Cookie. Therefore, you may not be able to control them using standard browser tools and settings. For instructions on disabling or deleting information contained in Flash Cookie, please click here.

3. How We Share, Transfer, and Publicly Disclose Your Personal Data

3.1 Sharing
We take the protection of your personal data very seriously. We will not share your personal data with any company, organization or individual other than Flashforge without your further consent, except in the following circumstances:

3.1.1 Sharing with Your Consent: After obtaining your explicit consent, we will share your authorized personal data with third parties.

3.1.2 Sharing under Statutory Circumstances: We may share your personal data in accordance with laws/regulations, litigation resolution requirements, or legal requirements of administrative and judicial authorities. We may also share your personal data if disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance.

3.1.3 Sharing with Our Affiliates: Your data may be shared with our affiliates. We will share your data with our affiliates only for specific, definite, and legitimate purposes. We will only share data necessary for providing services. If our affiliated companies intend to change the purposes for processing personal data, your authorization and consent will be sought again.

3.1.4 Sharing with Business Partners: To ensure the quality of services provided to you, we may share your order, account, device, and location information with our third-party partners. However, we will only share your personal data for legitimate, appropriate, necessary, specific, and definite purposes. Our partners include:

3.1.5 Third-party Sellers and Developers: Some of our products or services are directly provided to you by third parties. In this case, we will share transaction-related information with third parties to fulfil the requirements for products or services you have purchased. For example, when you purchase products from third-party developers in the app market, we will share necessary information with them to complete the transaction.

3.2 Transfer
We will not transfer your personal data to any company, organization, or individual, except in the following circumstances:

3.2.1 Transfer with Your Consent: After obtaining your explicit consent, we will transfer your authorized personal data to third parties.

3.2.2 If personal data transfer is involved due to merger & acquisition, division, dissolution, or bankruptcy, we will require the receivers to abide by this Policy when processing your personal data. The receiver who attempts to change the original processing purpose or method shall obtain your consent again.

3.3 Public Disclosure
We will disclose your personal data only in the following circumstances:

3.3.1 After obtaining your explicit consent;

3.3.2 On legal or reasonable grounds: We may disclose your personal data when required by laws, legal procedures, litigation, or public and government authorities.

4. How We Protect Your Personal Data

The security of your personal data is important to us. We have adopted standard industry practices to protect your personal data from unauthorized access/disclosure/use/modification, damage, or loss. To this end, we take the following measures:

4.1 We take all reasonable and feasible measures to ensure that the personal data collected is minimal and relevant to what is necessary in relation to the purposes for which they are processed. We will retain your personal data for no longer than is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law.

4.2 We use security measures such as encryption and de-identification techniques to ensure the confidentiality of data transmission and storage, and implement trusted protection mechanisms to protect data and data storage servers from attacks.

4.3 We deploy access control mechanisms to permit only authorized access to your personal data. In addition, we limit the number of authorized personnel and implement hierarchical permission management based on service requirements and personnel levels. Access to personal data will be logged and reviewed by authorized personnel on a regular basis.

4.4 We are fully committed to protecting your personal data. Nevertheless, no security measure is perfect, and no product, service, website, data transmission, computer system, or network connection is absolutely secure. In the event that our physical, technical, or managerial safeguards are compromised, leading to unauthorized access, public disclosure, tampering, or destruction of data, resulting in harm to your legitimate rights and interests, we will assume corresponding legal responsibilities.
4.5 After an unfortunate personal data security incident occurs, we will promptly inform you of the following in accordance with the laws and regulations: the basic situation of the security incident and its potential impact, the measures we have taken or will take, suggestions on how you can independently prevent and mitigate risks, and remedial actions we will take for you. We will promptly notify you of the relevant details of the incident via email, letter, phone call, push notification, or other means. If it is difficult to notify each individual personally, we will adopt reasonable and effective methods, such as issuing announcements. Additionally, we will proactively report the handling of personal data security incidents to regulatory authorities as required.

5. Your Privacy Rights

In accordance with relevant laws, regulations, standards in China, and common practices in other countries and regions, you have the following rights over your personal data:

5.1 Right of Access and Correction
You have the right, as per legal provisions, to access and correct your personal data. If you wish to exercise your data access right, you can do so through the following means:

Account Information: If you want to access or edit personal data and payment details in your account, change your password, add security information, or close your account, you can perform such operations by accessing relevant pages on our websites or apps. If you cannot access or correct such data through the above means, you can send an email to support@flashforge.com or contact us through the methods provided on our websites or apps.
For other personal data generated during your use of our products or services, we will provide it to you as long as it does not require excessive effort. If you wish to exercise your right to access data, please send an email to support@flashforge.com.

5.2 Right of Copy
If you need to copy or download a copy of your personal data, you can send an email to support@flashforge.com or contact us through the methods provided on our websites or apps.

5.3 Right of Deletion
You may request the deletion of your personal data when:
Our collection and use of your personal data violate laws and regulations;
We have collected and used your personal data without your consent;
The purpose for processing your personal data has been achieved, cannot be achieved, or is no longer necessary;
We cease to provide products or services;
You no longer use our products or services, or you have canceled your account;
You withdraw your consent according to Section 5.4;
Our processing of your personal data violates the agreement we have with you.

We will assess your request and, if it meets the corresponding requirements, take appropriate steps, including technical means. Please note that due to legal and technical limitations, we may not be able to immediately delete the relevant information from backup systems. In such cases, we will securely store your personal data and isolate it from any further processing until the backup can be cleared or anonymized.

5.4 Right of Withdrawal of Consent/Change of Consent Scope
Each business function requires certain basic personal data to be completed. For the collection and use of additional personal data, you may grant or withdraw your consent at any time.

Depending on the specific service you are using, you can send an email to support@flashforge.com at any time to contact us for relevant operations. We will process your request within a reasonable time after receiving it, and according to your request, we will no longer collect, use, and/or disclose your personal data.

Depending on the scope of your withdrawal of consent, it may result in your inability to continue using our products or services. However, the withdrawal of consent or authorization will not affect the validity of our previous personal data processing activities based on your consent.

If you do not wish to accept automated decisions made by us through non-human automatic decision-making mechanisms, including push notifications and marketing information, you can unsubscribe at any time through the methods provided in our emails or text messages.

5.5 Right of Account Cancellation
You can cancel your previously registered account at any time by navigating to [My] - [Account & Security] - [Account deletion] in the Cloud Platform, or by sending an email to support@flashforge.com. We will complete the account cancellation within 15 working days after receiving your cancellation request and verifying your user identity. After your account is canceled, we will stop providing products or services to you and, at your request, delete your personal data, except as otherwise required by laws and regulations.

5.6 Responding to Your Requests
To ensure security, you may need to provide a written request or other means of verifying your identity. We may request you to verify your identity first and then process your request.

We will respond to your request within 30 days. If you are dissatisfied, you can also lodge a complaint or report to regulatory authorities such as the Cyberspace Administration, Telecommunications Bureau, Public Security Bureau, and Industrial and Commercial Bureau.

For your reasonable requests, we generally do not charge a fee. However, for multiple repetitive requests or requests beyond reasonable limits, we may charge a certain cost. Requests that are repeatedly made without a valid reason, require excessive technical means (e.g., requiring the development of a new system or fundamentally changing current practices), pose risks to the legitimate rights and interests of others, or are highly impractical (e.g., involving information stored on backup tapes) may be refused.

In the following circumstances, as required by laws and regulations, we will be unable to respond to your requests:
Directly related to national security or national defense security;
Directly related to public security, public health, or major public interests;
Directly related to criminal investigations, prosecutions, trials, or execution of judgments and the like;
There is sufficient evidence to show subjective malice or abuse of rights on your part;
Responding to your request would result in serious harm to your or other individuals' legitimate rights and interests;
Necessary for protecting the life, property, or major lawful rights and interests of you or other individuals, while it is very difficult to obtain your consent;
Involving trade secrets;
Related to our fulfillment of legal obligations specified by laws and regulations.

6. How We Process the Personal Data of Minors

We consider it the responsibility of parents or other guardians to supervise the use of our products or services by minors. However, we do not directly provide services to minors, nor do we use the personal data of minors for marketing purposes. We treat anyone under the age of 14 (or the age stipulated by local laws) as a minor.

If we find that we have collected minor's personal data without obtaining the prior consent from authenticated parents or other guardians, we will manage to delete the data as soon as possible. If you believe we might have collected personal data from a minor under the age limit, contact us at support@flashforge.com. This ensures that such personal data is promptly deleted, and the subscription of the minor to any applicable Flashforge services is canceled.

7. How We Store Your Personal Data

7.1 Storage Location
Personal data collected and generated during our operations in the People's Republic of China will be stored in data centers in mainland China. Personal data collected and generated during operations in Russia will be stored in data centers in Russia. Personal data collected and generated during operations in other countries and regions will be stored in data centers in Singapore.

Due to the global nature of our business, this means that, with your authorization and consent, your personal data may be transferred to jurisdictions outside the country or region where you use our products or services, or may be accessed from those jurisdictions.

To ensure the registration and login of accounts, device connectivity, device maintenance, and material authentication, the following information may be involved in cross-border storage and processing: username, phone number, email address, password, country, city, platform operation data, device model and serial number, device IP address, local time zone, and time.

We will ensure that your personal data receives the same level of protection as required in the People's Republic of China. For example, we may request your consent for cross-border transfer of personal data, or implement security measures such as data de-identification before cross-border data transfer.

7.2 Storage Duration
We will only retain your personal data for the shortest period necessary to fulfil the purposes stated in this Policy, unless a longer retention period is otherwise required by laws and regulations. For example, E-Commerce Law of the People's Republic of China requires that information related to goods and services, and transaction information, must be retained for a period not less than three years from the date of completion of the transaction.

We determine the storage period of your personal data mainly based on the following criteria:
Completion of the purposes related to your transactions, and maintenance of corresponding transaction and business records to address your possible inquiries or complaints;
Ensuring the security and quality of services provided to you;
Whether you have agreed to a longer retention period;
Requirements related to statutes of limitations for litigation;
Whether there are other special agreements or legal requirements regarding the retention period.

Upon expiration of such retention period, we will delete or anonymize your personal data in accordance with applicable laws.

7.3 Storage Security
We employ reasonable industry-standard physical, managerial, and technical safeguards to maintain the integrity and security of your personal data, and provide a variety of protection strategies to effectively ensure the information security for users and devices.

7.3.1 Data Communication: Support the use of secure algorithms and encryption protocols for communication.

7.3.2 Data Processing: Employ strict data filtering and validation as well as a comprehensive data audit process.

7.3.3 Data Storage: All user data undergoes secure encryption, with continuous 24/7 monitoring to prevent any unauthorized access to data and services, as well as to protect against risk environments. Secure transmission processes ensure the integrity and accuracy of transmitted data.

7.3.4 In addition to the aforementioned technical security measures, we have established a series of security safeguards at the system and control levels. These include assigning clear role-based responsibilities, conducting security and privacy training courses, raising employee awareness of data protection, and controlling access permissions to prevent data loss, unauthorized use, unauthorized access, disclosure, tampering, or destruction.

8. Updates to This Policy

We regularly review this Policy due to business and technological changes, and updates may occur from time to time. If major changes are made to this Policy, we will notify you through in-app pop-ups on your mobile device, ensuring your awareness of what data we collect and how we use it.

Such changes take effect from the specified effective date in the notification or website. We recommend checking this page periodically for the latest information. Your continued use of Flashforge products and services will be deemed as acceptance of the updated Privacy Policy. If we collect more personal data from you or use/disclose your data for new purposes, we will seek your consent again.

9. How to Contact Us

If you have any questions, comments, or suggestions regarding this Policy, please email us at support@flashforge.com or call us at 4008866023.

If you are dissatisfied with our response, especially if our processing behavior of your personal data has damaged your legitimate rights and interests, you can also lodge a complaint or report to regulatory authorities such as the Cyberspace Administration, Telecommunications Bureau, Public Security Bureau, and Industrial and Commercial Bureau.